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Most SaaS companies only allow one or two of your people to contact them for application Support. They require you to certify your “Support Contacts”, keep that information current with them, and set up an internal process for your users to contact your Support Contacts first. From there, the Support Contacts can contact the software company’s support, get the answer, and then go back to the end user with the help. It’s one of the most inefficient and ineffective and expensive processes in all of business software; and it’s only getting worse with AI agents. Do you really want to spin up, staff, and manage a software help desk??? Let TurnKey support your users and act as your Support Contact with your SaaS vendor. So much more efficient and less expensive. We agree to the hours of support you need, the languages, staff it with US based native speaking support agents, and commit to SLAs. We also provide reporting on usage and suggest training to mitigate recurring issues. It’s the proactive software support you need to keep your people productive.
Most SaaS companies only allow one or two of your people to contact them for application Support. They require you to certify your “Support Contacts”, keep that information current with them, and set up an internal process for your users to contact your Support Contacts first. From there, the Support Contacts can contact the software company’s support, get the answer, and then go back to the end user with the help. It’s one of the most inefficient and ineffective and expensive processes in all of business software; and it’s only getting worse with AI agents. Do you really want to spin up, staff, and manage a software help desk??? Let TurnKey support your users and act as your Support Contact with your SaaS vendor. So much more efficient and less expensive. We agree to the hours of support you need, the languages, staff it with US based native speaking support agents, and commit to SLAs. We also provide reporting on usage and suggest training to mitigate recurring issues. It’s the proactive software support you need to keep your people productive.